Ordering process

Our goal is to serve you through a simple, fast, safe and enjoyable transaction and ordering process with the following process:


1. If you are a member of kmichailidis.gr "Log in" by entering the email and password you have already entered.

2. If you do not have an account at kmichailidis.gr, you must "Create a new account" by entering your email to register at kmichailidis.gr as a member.

3. You can also buy the item you are interested in as a regular visitor.

4. Select the product you want and click on the relevant "basket" icon in order to buy the item you are interested in and add it to your cart.

5. During the purchase process there are detailed steps that guide you to complete your order.

6. After your order we will contact you via email (in the email you have indicated to us) and / or by phone to confirm your order. If it is not possible to contact you, the order remains pending for one week. If the above period elapses without action, your order will be automatically canceled.

7. Orders made from Greece are accepted and consequently shipments are made only within Greece. The order is sent to the address indicated by the customer, by means chosen by kmichailidis. The shipment of the order is made within 10 (ten) working days and with shipping costs, for which you can be informed in the relevant paragraph "Procedure and costs of receipt / shipment". There is also the possibility of free receipt of your order from the store contracted with kmichailidis.gr.


Force majeure


If for reasons of force majeure (eg bad weather, strikes, unavailability of the product by our supplier, etc.) we are unable to deliver the goods within the predetermined time of 10 days from the receipt of your order , we will contact you as soon as possible, in order to let us know if you wish, under these circumstances, the completion of your order.


Product prices


The listed prices of the products are the final ones (ie VAT 17 is included). K MICHAILIDIS & CO OE reserves the right to change the prices listed on kmichailidis.gr, explicitly meaning that any change in prices does not affect orders that have already been placed by the customer and which will be executed at the price that was valid at the time of placing the order.


Product availability


In case of non-availability of the ordered item by our supplier, which will result in an increase in delivery time, kmichailidis.gr will notify the customer of the delay of delivery of the item. If the customer deems that the delay in delivery makes the transaction unprofitable, then the customer can request the cancellation of the order for the specific item. Other items in the order will be delivered normally. The exception is the case of purchase by credit card where it is not possible to deliver part of the total order.