Return Policy

1. External - Aesthetic - Functional Defects:

 

Upon receipt, the customer may check the products for any external, aesthetic, defects. In the event that the customer finds that the product has such defects, he has the right to refuse receipt by noting the reason on the delivery note. e.g. refusal of receipt due to a "damaged" product. In particular, for deliveries of white appliances via a transport company, it is recommended to unpack the appliance, in the presence of the transporter. In cases where the customer unconditionally accepts the item to be delivered, it will be considered that it was delivered in excellent condition, externally and without aesthetic defects. In product deliveries by courier, the products are checked within the first 24 hours and if the customer notices external aesthetic defects in the device, they contact our company. In both of the above cases (via transport and via courier) the customer can, in addition, check the products for any functional defects within 48 hours and contact the company. After 24 hours for external and aesthetic defects and/or 48 hours for functional defects, the product will be deemed to have been delivered in perfect condition.

 

2. Returns of products charged by the Company:

 

The return of products is charged to the Company in all the following cases:

2.1 In all cases in which other than those sold, by type or quantity, are delivered.

2.2 In the event that, upon delivery, the item has a damaged package, completely or in most of it.

2.3 In the event that any product/s are found to be defective upon delivery to the Customer (hereafter referred to as "DOA" for short). In this case, the return of the products will be accepted within seven (7) calendar days from their delivery to the Customer. The above applies without prejudice to the individual DOA policies of the manufacturers of the products as long as they are in accordance with the Applicable Legislation.

2.4 In the event that the product is found to have a manufacturing defect. In this case, as long as this is confirmed by the authorized repairer who provides the guarantee of good operation, the following applies: The guarantee is provided for a limited period of time which is indicated in the detailed characteristics of the product and has the minimum legal duration defined in the Applicable Laws. After the end of this period, repair or replacement of the products is possible for an additional fee after a new agreement with the Customer.

In cases of return at the company's charge, the products must be returned in the condition received by the Customer and at the agreed time.

For all the above cases, the return of the product to be replaced should be made together with all the documents that accompanied the product and its complete packaging (unless it is a defect that was discovered later after delivery and the packaging is not present or also except in the case of a product whose packaging was received by the distributors upon delivery of the item). The return of the products at the Company's charge will be carried out either with the Company's personnel and means of transport or via courier, or at the Company's headquarters.

After the return of the products, the defect reported by the Customer is checked and then he is contacted to inform him about the results of the check.

In case of return of the products depending on the case, a free repair or replacement will be carried out, otherwise the price will be reduced or the transaction will be canceled in accordance with what is specifically defined in article AK 540, provided that the products have been previously received and checked by the Company. In case of cancellation, the refund to the Customer will be made in the same way as the payment was made by the Company. Specifically, the refund to the Customer will be made in the case of payment by credit card, with the cancellation of the credit card charge, which will be done with the care of the Company and in the case of payment in cash, if the Customer had chosen the "pick up" option from the store", it will be done by returning his money to him from the head office.

In the event that the products are returned damaged or incomplete, the Company has the right to request compensation from the Customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without others to a total or partial offset of his claim against the customer's.

 

3. Product returns at the Customer's expense

 

Products can be returned at the Customer's expense in cases where the Customer, for any reason other than the above, has changed their mind and no longer wishes to purchase the product, as long as the period referred to in Section 4 (Withdrawal) has not expired and the Customer had expressly chosen a delivery method other than the cheapest standard delivery method offered by the Company. The return of the products can be done either by the Customer himself at the Company's headquarters or by sending them, the Customer bearing their shipping costs, after consultation with the Company's staff. In both of the above-mentioned cases, the product must be in perfect condition together with all the original documents that accompanied the product (e.g. VAT number, Retail Invoice, etc.) and its complete package. In case of return of the products, and provided that the products have been previously received and checked by the Company, the refund to the Customer will be made in the case of payment by credit card, with cancellation of the credit card charge, which will is done by the Company and in the case of cash payment, if the Customer had chosen the option of "collection from the store", it will be done by returning his money to him from the head office. In the event that the products are returned damaged or incomplete, the Company has the right to request compensation from the Customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without others to a total or partial offset of this claim against the Customer.

 

4. Withdrawal


4.1 General.
If you are a natural person acting as a consumer (and only), you have the right to withdraw from this contract within 14 calendar days without giving any explanation.
The withdrawal period expires 14 calendar days from the day after:
- in the case of a contract of sale: that you acquired or a third party other than the carrier and indicated by you acquired physical possession of the goods,
- in the case of a contract concerning several goods ordered by the consumer in one order and delivered separately: that you acquired or a third party other than the carrier and indicated by you acquired physical possession of the last good.
- in the case of a contract concerning the supply of a good consisting of several lots or of several pieces: which you acquired or a third party other than the carrier and indicated by you acquired physical possession of the last lot or the last piece.
In order to exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract with a clear statement (e.g. a letter sent by e-mail to sales@electrocrete.gr). If you use this online feature, we will send you without delay on a permanent medium (e.g. email) confirmation of receipt of your withdrawal.
To meet the withdrawal period, it is sufficient to send your statement of exercise of your right of withdrawal before the withdrawal period expires.
 
4.2 Consequences of Withdrawal
a) If you withdraw from this contract, we will refund to you all monies received from you in respect of the product you are returning, including delivery costs (excluding any additional costs due to your choice to use a delivery method other than the cheapest standard delivery method offered by us), without undue delay and in any case within the time limits set by law. We are entitled to delay the refund until we have received the goods back or until you have provided evidence that you have sent back the goods, whichever occurs first. You expressly agree that we will make the above refund by depositing the funds to a bank account that you indicate to us or to your credit card (if payment has been made by credit card).
 
b) It is pointed out that in case of withdrawal from part of your original order, the transport costs that we will return to you will be the percentage of the cost of shipping the product that corresponds proportionally to the volume and weight of the products that you finally return, while if you have chosen a different mode of transport standard mode of transport then the additional charge will be retained by us.
 
 
4.3 Acceptance of product returns
In order for a return to be accepted, the product you send for collection by our Company must be in the condition it was received, in its original packaging, which must be intact, without damage or tears, the product must not have been used, be complete and include all the documents that accompanied the product.
In case the product is not accompanied by its documents, our Company cannot identify the product with a specific order from our eshop.
 
4.4. Decrease in product value
In any case, we inform you that the Company cannot accept a product that is returned due to withdrawal when its original factory packaging has been opened.
The consumer should handle each product he receives in the way he would handle and examine it in a physical store, in order to ascertain its nature, characteristics and function. Please note that in order to determine the nature, characteristics and function of the products you have purchased, you must handle and examine them in the same manner as you would be permitted to do in a store and no more.
Therefore, the consumer may be burdened with the reduction of the value of a product, if the management he has done on it exceeds the acceptable measure, according to the objective judgment of the Company. eg: Products, which are returned without packaging or with damaged packaging, are not returned. Products, which are returned without packaging or with damaged packaging, but with complete accompanying documents and activated in the manner of the original installation (such as printers, multi-function machines, laptops, tablets, desktops, smartphones, cameras, televisions, accessories such as mounts etc.), will be subject to a reduction in return value of up to 20%. If their packaging is complete, but they have been activated, they will be eligible for a reduction in return value of up to 10%. Products I have whose accessories (such as 3D glasses, headphones, stands, etc.) have been used, will be eligible for a reduction in return value of up to 15%.
 
4.5 The right of withdrawal does NOT apply:
a) In cases where the products have been used. Use of a product constitutes e.g.: installation (e.g. air conditioners), commissioning (e.g. refrigerators, washing machines/dishwashers), product registration (e.g. smartphones) , connecting devices (e.g. TVs, computers), placing components (e.g. inks, toners, etc.) on the product. ­
b) In cases where the products have been manufactured according to the specifications set by you as the buyer or according to your personal requirements and personal customizations or which by their nature are impossible to return by shipment. It is pointed out that the products which are personalized by registering the device (registration) by you after they have been delivered to you fall under the exception from withdrawal, such as e.g. registration of your mobile device, etc.
c) In cases where the delivered products are sound or image carriers or image and sound or software and have been unsealed from their packaging. ­
d) In cases where the products delivered are related to hygiene, the company reserves the right of non-return for reasons of health protection. (e.g. shavers, epilators, electric toothbrushes, cooking utensils, etc.). ­
e) In the cases of procurement of digital content not provided on a physical medium, as long as the execution began with the prior express consent of the consumer and the confirmation on his part that he loses the right of withdrawal.